Hoshin kanri is a Japanese word for strategy deployment . It literally translates to mean “compass management.” It is the process of i...

Last month, shortly after my blog on the “Lean Self”, my friend and mentor Mark Graban posted a comment to that blog. This was unusual.  Us...

One of the aspects of the Lean methodology that I appreciate most of all is the breadth of its  application. Lean is applicable to manufac...

Within the body of Jewish literature,  there is a book called " Pirke Avot", which means 'Sayings of the Fathers'. It ...

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No, not Albert Einstein! Moraito “Morey” Einstein, Albert’s third cousin, twice removed on his mother’s side. Just kidding! However, t...

  As consumers, we all have had those epic experiences with call centers, auto repair shops, plumbers, etc. Why can they not see the cons...